Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. We try to only deliver in the Tampa Bay Area. Sorry Miami, Orlando, Sarasota, Ocala... We don't deliver to you. Please call our office if you have any questions.
Q: How long is the rental time for the price listed?
A: Most parties are 4 to 6 hours. This is our standard party rental time. (It does not include the set up and delivery time. Just your actual time you are having your party.)
Q: Does the standard 4 to 6 hour rental time include your set up time?
A: No. We always arrive to set up early so you get the entire rental time to play. We may also arrive late to pickup the equipment. This DOES NOT effect your price! When reserving an inflatable put in the ACTUAL START TIME and then the ACTUAL ENDING TIME of your party. If you need an earlier start time for a church, school, or day care event please call our office to arrange that. If you want the inflatable over night or for the entire weekend we have special rates for that. Follow the directions on the rental reservations calendar to set up those extended party times.
Q: When do you set up?
A: That depends on how many rentals we have that day. We start deliveries as early as 6am on some very busy days. Most days we start at 7am. Generally we arrive atleast 1-5 hours before the rental time begins. *If we have a lot of rentals that day, we may need to set up home parties as early as 5 hours in advance or possibly the day before. Again...This DOES NOT effect your price! We will ALWAYS call the day before to confirm the delivery time that someone will be at your party location.
Q: Do I need to be present when the delivery arrives at my home or park location?
A: Yes. The person who is the ACTUAL renter that is listed in the reservation and is the credit card holder MUST be there on site when we arrive to set up to sign the rental agreement. We can not have family members, kids over 18 years old, spouses, or friends sign the rental agreement for you. (schools, churches, businesses can have a proxy sign the rental agreement.)
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Bounce A Lot cleans and sanitizes each inflatable after every rental. We use Ecolab hospital grade cleaners! We have some of the cleanest and best sanitized inflatables in the industry!
Q: How do you clean your inflatables?
A: We clean our inflatables in a 3 step process. First we use electric leaf blowers and shop vacs to remove any dirt, grass, and leaves from the unit. Second we take buckets with the Ecolab cleaner and sanitizer and use towels to wipe down the inflatable inside and out. Lastly we spray sanitizer and mist it all over all the play surfaces and any netting in the unit. After that the inflatable sits for another 30 minutes to dry. Then it is ready for rental. **Our hospital grade sanitizer kills everything from Staff (Staphylococcus aureus) bacteria, to HIV, Mrsa, and salmonella. Your inflatable will be sanitized for every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes you should. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100ft of the unit or a generator. Longer cords can pop your circuit breakers. We bring our own heavy duty 100ft cords for you for the inflatables. Also our blowers only use about as much electricity as a ceiling fan. They are VERY cheap to keep running and will not effect your electric bill!
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a county or city park, you almost always need a generator. Some residential community club houses will have ground power. You will need to check your specific location ALWAYS. We do rent generators at a reasonable cost and include the generator with a full tank of fuel. Remember if you are at a park, church, school, or club house and you do not have ample power within 100ft you will need generators for your event.
Q: What payments do you take?
A: Cash or Credit Cards (Visa, Mastercard, Discover, and Amex. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a $50 Credit Card deposit.
Q: How big are the jumps?
A: Some of our smaller inflatables (all of our character bounce houses for example) are 15ft x15ft. We have a few inflatables up to almost 90ft long! Some of our water slides can need an area 30ft wide. Please read and note the space required for each inflatable that is listed near the top on each unit's webpage. Some inflatables are VERY big and require extra large spaces. Always make sure to measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower. Inflatables can't rub against walls or trees as this may damage the units. The sizes listed with each inflatable include the space needed for stakes etc. If you have stairs or a tiered backyard, or a small gate or entryway and path, please call our office to discuss options for setup.
Q: What about the big inflatables? Any special requirements?
A: Check the requirements listed with each inflatable. There will be space needed measurements and power requirements on every unit's page. Also, make sure you have at least a 4ft wide gate and pathway to access the area where it will be set up. The inflatables can weigh up to 700 pounds so we need a clear path with ample room. REMEMBER - measure your space! If we show up and the inflatable won't fit in your space you will be renting something we can't set up! Call our office if you have any questions.
Q: What surfaces do you set up on?
A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, concrete, mulch, astroturf (fake grass) indoors, gym floors... you name it! We can set up on any type of rock surface but we MUST know in advance the correct surface as rubbing on rough surfaces will wear through the vinyl units. MAKE SURE YOU TELL US THE CORRECT SURFACE WHEN YOU MAKE THE RESERVATION! We bring specific equipment and tarps to set up safely for your specific event.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q: Do I still have to pay for an inflatable or dunk tank if it won't fit in the set up area when the delivery driver arrives to set it up?
A: Yes. If it does not fit when we arrive to set up you will still pay in full for the rental. We can't have a driver leave and get a smaller inflatable for you. However we want to avoid this situation at ALL COSTS! So far in 13 years this has never happened. We give very good service before the rental to avoid this as much as possible with renters.
Here's the scoop...It is the ABSOLUTE responsibility for the renter to look up the space needed on the top of the web page for every unit they want to rent. You will need to make sure you have the height clearance and the ground space, both length and width, to set it up. This area must also be clear of all obstructions.
You will also need to measure the access pathway and any gates to the set up area as well. We need a minimum 4ft wide access pathway for an INFLATABLE on a hand cart. Please note a DUNK TANK needs a minimum 7ft wide access pathway and gateway opening.
Please call our office if you have ANY questions about set up BEFORE you place the order and we will help you if you need it. Camera phones are a big help in many situations. You can arrange to text us pictures and measurements of your area to help you determine if the inflatable will fit.
Q: Do I need to provide power for inflatables and the water for a wet unit?
A: Yes, You can check the top of every unit's web page for power and water requirements. We have generators for rental if you don't have power in the set up location within 100ft. You can run your water hose as far as needed if you have a wet unit. Remember... No Power = No Inflatable. They don't blow up without power.
Still have a question? Call or Write: CustomerService@BounceALotInflatables.com 813-996-2935
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